We're a customer experience consultancy that designs effective web and mobile experiences

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We improve performance through the insightful application of Research, Strategy, UX and Design

Research

• Surveys
• Expert reviews
• Usability testing
• International research
• Ethnography

Strategy

• Business requirements
• Customer experience maps
• Vision development
• Stakeholder workshops

UX

• User journeys
• Information architecture
• Wireframe design
• Task modelling
• Persona development

Design

• Design workshops
• Art direction & design
• CSS/HTML development
• Mobile interface design

We regularly write about our work and our industry for magazines, books* and websites

• Verity Whitmore
• 08 May 2013
• 16:10

We’re hiring Freelance Project Managers

We have a number of interesting projects lined up for the coming months and we are looking for freelance Digital Project Managers to help with delivery.

• Richard Caddick
• 12 Apr 2013
• 15:15

Task model cheat sheet PDF

Download our free task model cheat sheet.

• James Chudley
• 26 Mar 2013
• 12:05

Announcing my new ebook ‘Usability of web photos’

I’m on a mission to try and improve the usability …

* We also write books ourselves, see Simple and Usable, Communicating the User Experience and Smashing UX Design